Terms of Service
Please read these terms carefully before using the Brava loyalty card platform.
Last updated: August 4, 2026
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Acceptance of Terms
Who these Terms are with
The Brava platform ("Service") is operated by Bravatech Solutions Private Limited, a company incorporated in India (CIN U62013MH2025PTC458939), with its registered office at 604, Wing A, Vitthal Apartment CHS Ltd, Dahisar RS, Dahisar West, Mumbai - 400068, Maharashtra, India. "Brava", "we", "us" and "our" in these Terms refer to that company.
Agreement to Terms
By accessing or using the Brava platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
Eligibility
You must be at least 18 years old and capable of entering into a legally binding agreement to use our Service. By using the Service, you represent and warrant that you meet these requirements.
Use of Service
Account Registration
To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
Account Security
You are responsible for safeguarding your account password and for any activities or actions under your account. You must notify us immediately of any unauthorized use of your account.
Acceptable Use
You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. You may not attempt to gain unauthorized access to any portion of the Service.
Loyalty Programs
Program Creation
Businesses using our Service to create loyalty programs are responsible for setting fair and lawful terms for their programs, including reward structures, expiration dates, and redemption rules.
Customer Participation
Customers participating in loyalty programs through our Service agree to the specific terms set by each business. Brava is not responsible for disputes between businesses and their customers regarding loyalty program terms.
Data Accuracy
While we strive to maintain accurate records of loyalty transactions, businesses and customers are responsible for promptly reporting any discrepancies in their loyalty program data.
Customer data you collect
The customer data in your Brava account is data you collected from your own customers. You remain responsible for it under applicable law, including India’s Digital Personal Data Protection Act, and for the notice and consent you gave those customers. Brava processes that data on your behalf in order to provide the Service, and our Privacy Policy describes how we handle it.
Payments and Billing
Plans, and how each one is billed
Access to paid features is sold as a plan, and the plans are billed differently. A monthly plan is a subscription: you authorise a recurring mandate with our payment provider, and it charges your payment method automatically each billing cycle until that mandate is cancelled. An annual plan is not a subscription. It is a single payment that covers twelve months of access, it does not renew automatically, and nothing further is charged when the twelve months end. Access simply stops at that point unless you buy another year.
Taxes and receipts
The prices we show you include Goods and Services Tax at the applicable rate. Our payment provider emails a receipt for every payment.
Refunds
There is no money-back period and no automatic refund, and plan fees are not refundable as a matter of course. You may ask us for a refund at any time, and we will review the request on its facts and give you our decision in writing. We do not calculate partial refunds for time you have not used. Our Cancellation and Refund Policy sets this out in full and forms part of these Terms.
Price changes
We may change our pricing. A change applies to future billing periods and to orders placed after it takes effect. It does not change the price of an annual year you have already paid for, because every order records the price at the time it was placed. If you do not want to pay a new monthly price, email support@brava.cards before your next charge and we will stop the mandate.
Intellectual Property
Service Content
All content, features, and functionality of the Service are owned by Brava or its licensors and are protected by international copyright, trademark, and other intellectual property laws.
User Content
You retain ownership of any content you upload to the Service. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and display your content as necessary to provide the Service.
Feedback
Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to compensate you or maintain confidentiality.
Termination
Ending your plan or closing your account
Brava has no self-serve cancellation control. There is no cancel button in the app, and no way to close your account from your account settings. To cancel a plan or close your account, email support@brava.cards from the address on your Brava account, and we will reply by email to confirm what we have done. What happens to money you have already paid is covered by our Cancellation and Refund Policy.
Suspension or termination by us
We may suspend or end your access immediately, and without prior notice, if you breach these Terms, use the Service unlawfully, or put the Service or its other users at risk. Where we end your access for one of those reasons, fees you have already paid are not refunded. If we end your access for any other reason, we will not cut short a period you have already paid for.
What happens to your data
A paid period simply coming to an end does not delete anything. Your business, loyalty cards, customers, transaction history and settings all stay exactly as they are, and the paywall blocks the dashboard until a payment covers you again. Where we end your account for breach, we may delete the account and its data. In either case we may keep records we are required to keep for legal, tax or accounting purposes, and certain provisions of these Terms survive termination, including intellectual property rights, disclaimers, and limitations of liability.
Disclaimers and Limitations
Service Availability
The Service is provided "as is" and "as available" without any warranties. We do not guarantee that the Service will be uninterrupted, error-free, or completely secure.
Limitation of Liability
To the maximum extent permitted by law, Brava shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.
Indemnification
You agree to indemnify and hold harmless Brava and its affiliates from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
Governing Law and Disputes
Governing law
These Terms, and any dispute arising out of them or out of your use of the Service, are governed by the laws of India.
Jurisdiction
The courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising out of these Terms. This clause fixes which courts hear a matter. It does not stop either party from bringing one.
Raising a problem with us first
If something has gone wrong, write to legal@brava.cards or support@brava.cards before starting proceedings. Most disputes are quicker to settle over email, and we would rather answer you than argue with you.
Questions About Our Terms?
If you have any questions about these Terms of Service, please don't hesitate to contact us.