Brava Rewards help
Brava Rewards gives your Shopify store a loyalty card in Apple Wallet and Google Wallet. Paid orders earn points, and shoppers use rewards in the cart.
Set up
How do I set up Brava Rewards?
Most of setup happens in your Shopify admin, in the Brava Rewards app. Linking your Brava account opens a Brava window once.
Open the app. In your Shopify admin, open Apps, then Brava Rewards.
Link your Brava account. Under "1. Link your Brava account", click "Connect Brava account". A Brava window opens: sign in, confirm the link and close the window. The app updates within a few seconds. New to Brava? Click "New to Brava? Create an account first".
Choose your card. Under "2. Choose the card online orders credit", pick the card that paid orders add to. No card yet? Click "Create a loyalty card in Brava", then come back.
Stamp cards only: choose what earns. Every item in an order earns a stamp. To count only some products, click "Choose which products earn stamps".
Show rewards to your customers. Use the checklist (next section). Start with the Thank you page.
Order emails (paid plans). Under "4. Customer emails", choose which emails your shoppers get after each paid order, and send yourself a test.
Show rewards
Where do rewards show up in my store?
The "Show rewards to your customers" checklist in the app reads your live theme and checkout, and shows each place as On or Off.
Each button opens the right editor with the block ready to add. Save there, come back to the app, and the row turns On. Nothing changes your theme's code.
- "Ready." means the Thank you page is on, so shoppers can join after checkout. "All set." means every place is on.
- "Your live theme doesn't support this." means your current theme has no spot for that block. The other places still work.
- "Added to a theme that isn't live yet." means you added the block to a theme you haven't published. Publish it to show rewards.
Plans
Which plan do I need?
Every plan includes the wallet card, points on paid orders, rewards in the cart and the rewards launcher. Paid plans add more orders each month, stamp cards, birthday rewards and order emails.
See prices and switch plans on the Plans page in the app. Plan changes go through Shopify, and Shopify bills you. Paid plans start with a 7-day free trial.
Questions
Common questions
- Do shoppers need to download an app?
- No. Shoppers add the card to Apple Wallet or Google Wallet. There's no Brava app to download.
- Which orders earn points?
- Paid orders, each once, when it is paid. On the Free plan, the first 150 orders each month earn. Paid plans never stop earning. On a live store, test orders don't earn. On a development store they do, so you can try every step.
- What happens when a Free store reaches 150 orders in a month?
- New orders stop earning points until the next month starts. Customers can still use the rewards they have. Orders placed after the limit are saved, and they earn points if you upgrade before the month ends.
- What happens past my paid plan's orders?
- Every order keeps earning. Extra orders are billed in blocks of 100 at your plan's rate, and a block is charged when its first order arrives. The Plans page in the app shows your count and your rate.
- Are order emails extra?
- No. Order emails are included on every paid plan and never charged. The Free plan doesn't send order emails.
- What if a shopper checks out as a guest?
- Their points are held for 30 days. They can join from the Thank you page and collect them. On paid plans, the order email has a join link too.
- What happens when an order is refunded?
- Points from that order are taken back in proportion to the refund.
- Does it work with my theme?
- Brava Rewards adds blocks and app embeds through your theme editor, with no code changes. If your cart slides out from the side, turn on the drawer version.
- How do I get help?
- Email support@brava.cards. We reply within 24 hours.
Get help
How do I contact Brava?
Email support@brava.cards. We reply within 24 hours.